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*Date, route and name change, if the fare purchased allows it, can be made up to 48 hours before the flight in your Reserved Area - section MY RESERVATION **Refund as per fare rules allowed up to 48 hours before the flight at this link CUSTOMER SERVICE WEB CHECK-IN The online web check-in is FREE and it is available from 48 HOURS UNTIL 3 HOURS BEFORE YOUR SCHEDULED FLIGHT DEPARTURE. In addition, the web check-in is not available if the flight origins from a foreign airport. To make your Web Check-in, you need to enter to the section “WEB CHECK-IN” on the web site www.neosair.it Insert the Name, the Surname and the PNR number above in RED. .
Please fill in all the documents and/or forms required by the Country of destination prior to your trip. Lack of documents could lead to denied boarding. For the acceptance, presenting oneself at check-in desks with a valid for foreign travel document of identity (identity document or passport on the basis of destination country and with all requisites or requested documents by customs authorities and of immigration of destination country, will be sufficient (for further pieces of information, please contact the consulate of destination country). Moreover, it is stressed that whether the name of the passenger does not correspond to that one reported on identity document or in the case in which identity documents should not be not in line, check-in will not be performed. In both cases, the passengers will not have a right to the refund. In case of possible controls, it is advised to write down your PNR code or to bring with yourself the printing of electronic ticket.
Flights with a duration inferior than 7 hours: check-in opening 2 hours before than scheduled time of departure and closing 40 minutes before than scheduled time of departure. Flight with a duration more than 7 hours: check-in opening 3 hours before scheduled time of departure and check-in closing 1 hour before scheduled time of departure. Together with this term, the carrier reserves the right to delete reserved seat or to refuse the boarding of the passenger. The passenger will have no the right to be refunded. It is suggested to calculate with attention the times for the transfer to the airport.
Each passenger is allowed to bring one unregistered carry-on bag into the cabin free of charge, with linear dimensions not exceeding 115 cm (55x35x25) and a weight limit of 8 kg. Each piece of luggage must have an identification tag with the passenger’s name, surname, address, and residence. The baggage allowance (i.e., the amount of baggage that can be checked in and transported free of charge) may vary depending on the fare purchased during booking. As per international regulations, each passenger is allowed to carry multiple pieces of luggage, but no single piece can exceed 32 kg. This rule is in place to ensure the safety of baggage handlers. If the baggage exceeds the weight limit, the passenger will need to pay for the extra weight; the cost of the excess baggage can be found on the website www.neosair.it. The transportation of possible sport equipment can be subjected to conditions and particular fares which can be consulted on the site www.neosair.it In your Reserved Area - section MY RESERVATION - with reference to each existing reservation, you can add up to 48 hours before the flight, where available, additional services previously not required: animal transport, transport of special luggage / sports equipment, special meals, requests for special boarding assistance. Moreover, if the fare purchased allows it, you can change the date, destination / route, name up to 48 hours before the flight. The service is subject to a fee (penalty + any rate adjustment) to be paid by credit card. The conditions of assignment of seat cannot be constrained and they cannot jeopardize the validity of the contract of transportation. In case of injuries, delay, loss or destruction during the transportation of the luggage, the passenger should lodge a complaint at lost and & and found office of the airport contextually with one own arrival by notifying it in writing to the airline within 7 days.
Possible changes concerning with the times of flights will be communicated within the time limit before the departure by email or by sms to the numbers and addresses transmitted during the booking. In each case flight schedules and any changes through the "MY RESERVATION" section of the website www.neosair.it. To view the reservation, it is necessary to enter Reservation Number (PNR) and Passenger Surname. the transportation could be subjected to fares in force and to the transportation conditions available on our site www.neosair.it
Regulation No. 2027/97 As for the effects and last amended by the EC regulation no. 2027/97, the responsibility of carrier for death injury or personal lesions of the passenger, happened on board or during the embark or disembark is not subjected to any financial limit. The carrier cannot exclude or limit its own responsibility, for injuries equal to ECU of 100.000 DSP (Special rights of withdrawal of international monetary fund which quotation are reported on financial newspapers) supplying the evidence which have been adapted to avoid the injury; in the case of injuries with a superior amount, the carrier, whether an evidence is supplied, will be dispensed with responsibilities. Anyway, the responsibility of community carrier is excluded for those types of injury due to passenger's negligence. In the case of immediate economic needs, community carrier is obliged to pay to the beneficiary an advance of payment proportional to undergone injury and, in case of death, not inferior than the equivalent to ECU of 15.000 DSP per passenger of the carrier. Insurance coverage for civil responsibility of the carrier is consistent with the regulation..
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